Start here. Most problems should be easy to solve.
Use the quick answers below for purchase access, downloads, Command Center setup, and finding your way through Bank Bonus Playbook.
Please do not send passwords, full account numbers, routing numbers, Social Security numbers, debit-card numbers, or other unnecessary banking credentials.
What are you trying to fix?
I can’t find my download.
Start with the purchase confirmation and delivery email from the checkout platform. Use the original purchase email address when locating the order. If the purchase completed but the files never arrive, access cannot be restored, or you see a duplicate charge, contact Support so we can investigate and correct the issue.
The Command Center won’t work correctly.
The workbook is delivered as .xlsx, but full functionality is supported in Google Sheets. Upload it to Google Drive and open it with Google Sheets.
I don’t know where to start.
Open the Customer Package Guide first, then follow the Quick Start path. You do not need to read the entire Reference Library before taking the first useful action.
I can’t find an answer inside the package.
Use the Quick Start and Core Customer Edition as the main path. The Reference Library is there when your situation needs deeper explanation or troubleshooting.
Protect your financial information.
Profitable Stops does not need your banking credentials to help with the product.
- Do not send bank passwords or security codes.
- Do not send full account or routing numbers.
- Do not send Social Security numbers or debit-card numbers.
- If a screenshot helps, crop or cover unnecessary personal or financial information first.
Financial institutions control their own approvals, transaction classifications, qualification decisions, promotion terms, and bonus payments. Their current terms remain the source of truth.
Send us the details we actually need.
For purchase-access, download, setup, or product-navigation problems, include the information below so we can understand the issue without a long back-and-forth.
The email used for the order.
If one is available.
Tell us which item is involved.
Expected result vs. what you saw.
Optional, useful if sensitive information is removed.